Refund policy

We offer 3 days returns and exchange policy, We work hard to provide our customers with the latest fashion at impeccable quality and amazing prices. If you did not like the fit, color or design simply return/exchange the product within 3 days of receipt of the order.

Disclaimer* If lens-based order is placed on our website( prescription based)  kindly allow up to 10 working days to process the order . ( BIFOCAL / PROGRESSIVE LENS based orders are not accepted)

Return Process
Click on Return/Exchange Link with your Order Number under the Return/Exchange Centre section on our website.
The company provides you an opportunity to Return, Refund or Exchange the product purchase on the website of GoEye.in , if you meet the following criteria-
1. The request for return, exchange or refund should be raised within 3 days of the receipt/delivery of the products through our website.
2. The price tag, other identification tag, the invoice and the original packing must be intact and sent back;
3. The product should not have been used or damaged or having scratches that diminish the value of the product in any manner.
4. Ensure that return package should be properly sealed and sent to the Company. If product is found damaged by any way same will be resent to you and not considered for return or refund purpose.
5. The return product will be checked by our experts and after the checking we will proceed further.
6. The refund amount will exclude the shipping / COD Charges and any other cost in respect to rechecking of the product by the expert. 
7. In case of exchange on COD orders, the shipping / COD charge will be excluded.
8. The refund amount (only on PREAPID Orders) will be initiated within 2-3 working days after confirmation from our expert that the product is delivered intact and after deduction of charges applicable. Refunds not applicable on lens based orders.
9. The reverse pickup and sending the replacement product takes, usually 5-7 working days.

10. In Case any issue with LENS based customized order like power issue or lens issue , Rs499 for lenses and Rs199 for fitting  will be charged  for replacement, if accepted.  

11. Fitting fees is non-refundable along with Lens charges (if any applicable) .

12. UNIFOCAL POWERS , if processed will be charged @Rs999/- per frame along with FITTING FEES

Disclaimer* We understand that at time size or any other concern can be the reason for exchange. So, we do offer the same, but kindly note EXCHNAGE PROCESS is a time taking process which usually takes 10-15 working days to dispatch the replacement order.

Exchange Policy
• We provide a free exchange on all orders within 3 days of receipt of order
• In case of exchange/ return's, no offer's /discounts will be applicable. (Exchange will be processed on MRP - price mentioned on  website at the time of exchange).
• No return/ refund/ exchange applicable on orders where discount or any other  promotional coupon applicable 

• Credit note / Gift card is not applicable if applying any promotional offer.

• We do not accept any return/ refund /exchange on Storage box/ Sunglasses leather case pack or any other accessories.

• We do not accept any return/ refund /exchange on Lens based ( customized orders).

• No REFUNDS/ EXCHNAGE/RETURN applicable on order (products) worth Rs 600/- or lesser value.

**** At the time of exchange, if none of our Logistic partner provides the pickup service, the customer has to send back to us through SPEED POST (shipping will be borne by us - as per actuals of the SPEED POST cost) within 2 days of information shared from our end to the customer about the NO SERVICE AVAILABLE for return pickup.

Refund Policy

Our refund process is as follows: -

• You may opt for Credit note (STORE CREDIT)**  for the amount paid or get refund for the amount after paying a fee Rs. 200/- as the convenience fee. The same will be deducted from the original payment and the balance will be credited back. (apply to Prepaid orders only- If no PROMOTIONAL COUPON applied)
• In case of orders where payment has been made through Cash on delivery(COD), only exchange applicable with any other product. NO BANK ACCOUNTS REFUNDS (cash/ account transfer) APPLICABLE
• If a wrong or damaged product is sent back to us by the customer, we will not accept the return / exchange or send you the wrong product back.
• No Return/Refunds/Exchanges on Promotional offers/ any other offer/discounted orders.
•  Once a product is exchanged & delivered, no further actions such as exchange or refund would be applicable on that order. (whether order placed as Exchange order / using store credits)
• In case wrong / faulty product is delivered to the customer, inform us within 24hrs of delivery drop a mail at team@goeye.in or  WhatsApp +91-8826526920 and we will arrange the pickup from our end. The same will be picked up within 24-48hrs of receiving the request.

• Once the order reaches us , we will arrange to send the original product. Also note in case logistic partner do not serves the customer location for REVERSE, customer need to send from their end through SPEEDPOST.
• In case wrong lens-based order is received, we will get it replaced with correct one. No refunds applicable on this basis.
• Once the product is picked up, we will arrange to send the original product from our side. The delivery of the same will be       processed within 3-5 working days.
• In case of tampered packaging at the time of delivery, we request you not to accept the order and inform us on

• We at Go Eye have the right to cancel any order, under few circumstances without any prior notice. The refund of the same will be initiated within 2-3 working days and will be credited back to the original mode of payment.

• In case of cancellation from the customer's side or after the order is processed/ dispatched, convenience fee will be charged as per the policy (Rs200/- in case of Prepaid orders) 

Disclaimer* If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Disclaimer* If a wrong item is sent from customer's end, we held no responsibility. We will process the order of exchange / refund only when our product is received. The reverse shipping charges of return of the wrong item will be borne by customer only (if receipt of the wrong product is confirmed from our end as we cannot commit the receipt of the wrong order at our warehouse and no timeframe to it) 

* In case the customer ship's the order from their end, connivance charge of Rs 200/- will be waived off. (Prepaid Orders only) 

**Credit note is the gift card issued to the customer's wallet which can be redeemed within 1 year of its issue valid over the next purchase. The same can be used for any other frames available on our website.

Disclaimer ** We always strive hard to provide the best experience to our customers. However, we have noticed that few users/accounts abuse our liberal returns policy. We urge you to make a unboxing video before opening of any order and if you find item in a condition that is Physically damaged, has missing parts or accessories/product, defective or different from their description on the product detail page on www.goeye.in send us the unboxing video on mail/ WhatsApp within 5 hours of product(s) received so that we can investigate the matter at the earliest. Also, no refunds, return/exchange can be processed in such cases.(Only same product will be dispatched)

Note :
1. No Return/Exchange/Refund on prescription-based orders (lens based orders).
2. Once a product is exchanged & delivered, no further actions such as exchange or refund would be applicable on that order

3. In case lens customization is processed after the ORDER DELIVERED - Rs499/- will be charged ( Upto +-5 ) and Rs999/- for above  ( LENS ONLY) 

Shipping Policy

• Shipping is charged @Rs.99/- per order, which may vary from time to time .

• Orders are shipped through our logistic partner within 48hrs of order is placed from our warehouse.

• We ship within 2 days of receipt of order and it usually takes 2-10 working days to get the order delivered, rest depending upon the location. Incase the order is delayed from logistic partner due to certain reason refund will not be processed on delay basis and convenience fee is applicable ( if refund applicable- Prepaid orders only)

Lens based Orders that are customized takes 2-5 working days for the dispatch from warehouse.

Offers
All our offers are for limited period only and may change without any prior notice and does not apply on lens

Disclaimer* Under any circumstances if the order is not delivered to the customer and still showing status as delivered kindly inform us within 24hrs of delivery message so that we can raise with the Shipping partner as afterwards no action can be taken

** Incase the order is delivered - due to wrong contact details - we hold no accountability as it is OTP based delivery **

** In case LENS order RTO due to incorrect address/ contact details or any other  concern, we will only be able to dispatch once the order is physically delivered back to our warehouse . This may take up to 7 business days for redispatch form the date of RTO delivered date